Returns, Refund & Cancellation Policy

 Return request can be sent on email to sales@tack.co.in or on whatsapp to with invoice reference number

Refund policy – if goods cannot be replaced within 7days of receipt of return, the payment will be refunded within 24 hours to the same source of payment/bank.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account, the details for making such refund and the timelines are detailed in the refund policy available 

1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on tack.co.in.

2. Return will be processed only if:

3. The product shipped is different from that ordered by you

   • it is determined that the product is not damaged while in your possession;

   • the product is not different from what was shipped to you;

   • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

4. Cancellation policy  

• Any order which has not been billed by the time of receipt of request for Order cancellation can be cancelled.

• Material once billed & shipped cannot be returned or cancelled

 

1. Return Shipping Cost :-The cost for return will be done by the company (TIIPL)

1. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

2. Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

3. No additional information is required to return an eligible order unless otherwise noted in the category specific policy. 

4. Products may be eligible for replacement only if the distributor has the exact same item in stock. 

5. If the replacement request is placed and the distributor does not have the exact same product in stock, a refund would be issued to you. 

6. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds. 

7.  In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, we reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

 

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.