Returns, Refund & Cancellation Policy
Returns Policy
Effective Date: Jan 2025
We strive to ensure every order is fulfilled correctly. If you receive an incorrect product, we will replace it with the correct one at no extra cost.
1. Eligibility for Returns
Returns are accepted only if the wrong product has been shipped.
Return request must be raised within 7 days of delivery.
Legal Note: As per Rule 4(3) of the Consumer Protection (E-Commerce) Rules, 2020, we clearly disclose our return process and conditions.
2. Condition of Returned Products
Product must be in its original box/packaging.
Supporting images must be shared at the time of raising the return request.
3. Return Process
Initiate a return via email or WhatsApp chat.
Once approved, return shipping will be arranged.
4. Return Shipping
Return shipping costs will be covered by Tack Innovations India Pvt. Ltd.
Products must be couriered back to us; we will provide shipping instructions
.
5. Non-Returnable Items
Used or damaged products.
Products not matching the eligibility conditions above.
Refunds Policy
Effective Date: Jan 2025
Refunds are processed in line with our returns and cancellation policies.
1. Eligibility for Refunds
Refunds are issued only for wrong shipments.
Product must be returned and verified.
2. Refund Method
Refunds are processed via UPI or bank transfer.
3. Processing Time
Approved refunds are processed within 48 hours.
4. Partial Refunds
We do not issue partial refunds.
5. Notifications
Customers will receive email or WhatsApp confirmation when a refund is processed.
Legal Note: In compliance with the E-Commerce Rules, 2020, refunds are processed within the stated timelines and to the original mode where applicable.
Cancellation Policy
Effective Date: Jan 2025
We understand that plans change, and we offer flexibility to cancel orders before shipment.
1. Customer Cancellations
Orders can be cancelled only before they are shipped.
To cancel, contact us via email or WhatsApp.
2. Non-Cancellable Orders
All orders may be non-cancellable once shipped.
Custom orders or bulk packs may be excluded from cancellation.
3. Cancellation Charges
No cancellation fees apply.
4. Seller-Initiated Cancellations
We reserve the right to cancel an order due to stock unavailability or product expiry issues.
Customers will be informed immediately.
5. Refunds for Cancelled Orders
Refunds are processed via bank transfer or UPI within 48 hours of cancellation approval.
Legal Note: As per Rule 4(5) of the E-Commerce Rules, 2020, customers are informed promptly of cancellations and refunds are processed as per policy.